Privacy Policy

The Registered Care Manager ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and platform (the "Platform"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Registered Care Manager is the data controller responsible for your personal data collected through the Platform. If you have any questions about this policy or how we handle your data, you can contact us using the details at the end of this page.

2. Information We Collect

Depending on how you use the Platform, we may collect:

• Account details, such as your name, email address, and password
• Profile information, including experience, qualifications, availability, and care setting preferences
• Employer details, such as organisation name and role requirements
• Communications sent through or in connection with the Platform
• Payment information, processed securely through our payment provider
• Technical data, such as IP address, browser type, and usage information collected via cookies

3. How We Use Your Information

We use your personal data to:

• Create and manage your account
• Connect care employers with care professionals
• Process payments and transactions
• Communicate with you about your account or enquiries
• Improve and maintain the security and functionality of the Platform
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to provide the Platform's services), legitimate interests (to improve and secure the Platform), consent (where required, such as for certain cookies or marketing communications), and legal obligation (to comply with applicable laws).

5. Sharing Your Information

We do not sell your personal data. We may share your information with: other users of the Platform where necessary to facilitate hiring (e.g. an employer viewing a care professional's profile); trusted third-party service providers who support our operations, such as payment processors and hosting providers; and regulatory or legal authorities where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you close your account, we will delete or anonymise your data in line with our retention obligations, unless we are required to retain it for legal or regulatory reasons.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to certain exceptions
• Restrict or object to how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies and similar technologies to operate the Platform, understand how it is used, and improve your experience. You can manage your cookie preferences through your browser settings. For more detail, please refer to our Cookie Policy (where applicable).

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Transfers

If your data is transferred outside the UK, we will ensure appropriate safeguards are in place, in line with UK data protection law, to protect your information.

11. Children's Privacy

The Platform is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at support@theregisteredcaremanager.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.