CUSTOMER SUPPORT

We're here to help you move forward.

Whether you need help with your account, payment, vacancy, CV or membership access, you'll find the quickest way to get support here.

Typical response time: within one working day.

Customer support representative helping a care professional
QUICK HELP

What do you need help with?

Choose the area that best matches your question.

Account & Login

Having trouble signing in, accessing your dashboard or resetting your password?

Go to Member Login

Employer Support

Help with your £99 Employer membership, posting or editing a vacancy, or accessing candidate profiles and CVs.

Employer Information

Candidate Support

Help with your £19 Candidate membership, profile, CV upload or browsing specialist vacancies.

Candidate Information

Payment Support

If you have paid but your membership has not activated, contact us with the email address used during payment.

Contact Payment Support
MEMBERSHIP ACCESS

Know what your access includes.

Both sides of the platform use one-off membership access rather than recurring subscriptions.

EMPLOYERS

£99 · 30 Days

Post and manage vacancies, browse candidate profiles, review CVs and contact suitable professionals directly.

CANDIDATES

£19 · 90 Days

Create your professional profile, upload your CV, browse specialist vacancies and connect directly with employers.

COMMON QUESTIONS

Before you contact us

These answers may solve the issue immediately.

I have paid but cannot access my account.

First try logging in using the email address connected to your membership. If your access is still unavailable, email our support team with your payment email address.

How long does Employer access last?

Employer membership costs £99 and provides 30 days of access. Vacancies are also live for up to 30 days.

How long does Candidate access last?

Candidate membership costs £19 and provides 90 days of access to your profile, CV and specialist vacancy directory.

Can I edit my vacancy or candidate profile?

Yes. Active members can manage their own vacancy or candidate profile through their dashboard during the membership period.

Does the platform manage the recruitment process?

No. The platform helps employers and professionals discover each other and make direct contact. Interviews, offers and hiring continue directly between both parties.

STILL NEED HELP?

Speak to our support team.

Include your registered email address and a short description of the issue so we can help you as quickly as possible.